Refund policy

Return & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@massageking.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@massageking.com and send your item to: 22 Meridian Rd Eatontown New Jersey US 07724.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 22 Meridian Rd Eatontown New Jersey US 07724

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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MassageKing is a authorized dealer for all of the brands and manufacturers that are listed on our website. If you experience any issues with your order, or an item that you purchased, we will work with you to remedy the problem as quickly as possible. That could involve a refund, exchange, coordination of a warranty repair requests with the item’s manufacturer or a referral to the manufacturer's service department. Product-specific warranty information, including coverage and duration information, is also available on most product pages. If you have any questions about the warranty for an item, please contact us.

Brand Policies

Earthlite - Stronglite - Inner Strength

Earthlite professional massage tables and spa and salon equipment is known as being some of the best in the world. Certainly they are one of the best names in massage therapy. In fact they say they are the "Worlds #1 Brand in Massage." From their legendary "Spirit massage table" to the budget friendly "Harmony massage table" and the full line of professional grade massage supplies such as sheet sets, bolster pillows, and massage cream, you can rest assured all of it is professional quality and engineered with durability, longevity, and the best raw materials and ingredients. Better massage, spa, and salon equipment, increased client satisfaction, and better therapy outcomes.

Earthlite has been making high quality professional grade massage therapy products for over 30 years. From portable massage tables to some of the best and most adjustable massage chairs in the world, you can rest assured your Earthlite products are some of the best on the market. With leading techniques in manufacturing and massage industry innovations, you can rest assured an Earthlite product is designed to meet the needs of massage therapists and last through their entire career. To quote Earthlite directly, you could say "The skilled craftsman at EarthLite® have been perfecting the production of long-lasting professional massage tables for three decades." With an emphasis on innovative designs, quality hardwoods, precision manufacturing and maintaining an environmentally friendly process, EarthLite® is dedicated to "Healing Humanity through Touch."

Everything Earthlite does is professional quality. They stand behind their products 100 percent. And we are happy to be a longstanding distributor.

Because Earthlite is always striving to provide the best massage equipment, with features and innovations that keep up with the latest research and demands in massage therapy, the will from time to time develop new products and discontinue older designs. We do our best at Massage King to keep up with the changes in specifications and products. With all of the changes between Earthlite and other brands it is a huge task; our apologies if occasionally you find incorrect or out of date Earthlite product information.

People often ask about Earthlite's Return Policy, so here it is, as of February 2024: